Silverback Dumpster Rentals, LLC
Silverback Dumpster Rentals, LLC ("Silverback Dumpster Rentals," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, silverbackdumpsterrentalsllc.com (the "Site"), interact with our chat widget, or otherwise communicate with us.
By using our Site or submitting an inquiry through our chat widget, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Site or submit your information to us.
1. Information We Collect
We may collect the following types of information when you interact with our Site or chat widget:
- Contact information, such as your name, phone number, email address, and mailing or service address.
- Inquiry and service details, such as the nature of your dumpster rental request, project details, scheduling preferences, and any messages you send us.
- Communication records, including the content of chat conversations, text messages, emails, and phone calls between you and Silverback Dumpster Rentals.
- Technical information, such as your IP address, browser type, device information, and general usage data collected automatically through cookies or similar technologies when you browse our Site.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries submitted through our website chat widget and follow up on service requests.
- Coordinate dumpster rental appointments, deliveries, and pickups.
- Provide customer support, ticket updates, and follow-up communications related to your existing inquiry.
- Improve our Site, services, and customer experience.
- Comply with legal obligations and enforce our policies.
We do not use your information for unrelated marketing or promotional purposes without your separate consent.
3. SMS / Text Messaging Program
When you submit an inquiry through our website chat widget, you may opt in to receive text messages from Silverback Dumpster Rentals, LLC related to customer support, service coordination, ticket updates, appointment scheduling, and follow-up communications regarding your inquiry.
- Opt-In Method: You opt in to this messaging program by submitting a support request or inquiry through the chat widget on our Site. Our text messaging platform is provided and maintained by LeadConnector, which acts as our messaging service provider (ISV).
- Message Types: Messages are limited to customer care and service-related purposes. We do not send promotional or marketing text messages through this program.
- Message Frequency: Message frequency varies based on your support interactions and may vary.
- Message and Data Rates: Message and data rates may apply, based on your mobile carrier plan.
- Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive one final message confirming your unsubscription, and no further messages will be sent unless you opt in again.
- Help: Reply HELP to any message for assistance, or contact us directly at maria@silverbackdumpsterrentalsllc.com.
- No Third-Party Sharing for Marketing: We do not share, sell, or rent your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. Your mobile information is used solely to facilitate the customer support and service-related communications described in this policy.
- Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We may share your information with:
- Service providers who perform services on our behalf, such as our messaging platform provider (LeadConnector), scheduling tools, and customer relationship management systems, solely to help us deliver the services described in this policy.
- Legal and safety purposes, when required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Silverback Dumpster Rentals, our customers, or others.
- Business transfers, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality safeguards.
We do not sell your personal information to third parties.
5. Cookies and Tracking Technologies
Our Site may use cookies, web beacons, pixels, and similar tracking technologies to operate the Site, remember your preferences, understand how visitors use our Site, and support our chat widget functionality. Cookies are small text files stored on your device by your browser.
- Types of cookies we use: essential/functional cookies (required for the Site and chat widget to work properly), analytics cookies (to help us understand Site traffic and usage), and, where applicable, third-party cookies placed by service providers such as our chat widget/messaging platform provider (LeadConnector).
- Your choices: Most browsers let you refuse or delete cookies through your browser settings. Blocking certain cookies may affect the functionality of the Site, including the chat widget.
- We do not use cookies to sell your personal information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, respond to your inquiries, provide our services, and comply with our legal obligations.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Age Restriction / Children's Privacy
You must be at least 18 years old to submit an inquiry, opt in to text messages, or otherwise use our Site. Our Site and services are not directed to, and are not intended for use by, individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Your Choices and Rights
You may:
- Opt out of text messages at any time by replying STOP.
- Request access to, correction of, or deletion of your personal information by contacting us using the information below.
- Manage or disable cookies through your browser settings.
- Contact us with any questions or concerns about how your information is handled.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised effective date.
12. Related Policy
This Privacy Policy should be read together with our Terms and Conditions, which govern your use of our Site and services.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Silverback Dumpster Rentals, LLC
Email: maria@silverbackdumpsterrentalsllc.com
Phone: (863) 342-0209
Service Area: Fort Myers, FL and Southwest Florida
Website: silverbackdumpsterrentalsllc.com
This Privacy Policy is provided for general informational purposes and does not constitute legal advice.